You may return the whole order or part of it accompanied by the retail receipt or invoice, within fourteen (14) days following its date of delivery. We accept returns of items purchased only through our e-store and not from the cooperating shops.
If you are returning products, make sure that it is in the same condition in which you received them, i.e., in their original sealed and undamaged packaging; then complete the particular Return Form found in the packaging in order to inform us why you wish to return the item, as well as how you want to continue with your purchase.
If the product is found defective, the company accepts the cost of the return. The products must be returned with the specific courier company that ELISAVET GEORGIADI L.T.D. cooperates with. In any other case, the return costs absorb customers. The best way is to send them registered or by courier service. The Company cannot be held liable for any losses. The company will not accept the return costs in non-defective products.
If the customers wish to reimburse, have full responsibility for returning the item, including all rates that apply, as well as the safe shipping of the package they are returning, accompanied by the retail receipt or invoice. They should also complete the RETURN FORM and tick the box REIMBURSEMENT. The returns will be accepted only after the company’s approves, and the customers will be informed by e-mail.
In the RETURN FORM offers you have the following options:
Exchange the returned product with the same or a different item through our e-store.
Credit of the value of the returned item to your e-shop account in order to use it, during your next purchase within 6 months.
Reimbursement policy: The refund is carried out exclusively via direct deposit into your bank account. In that case, once your request is filed we contact you to give us your IBAN details. The reimbursement will be completed in 14 days following the date of delivery or the receipt of the postage.
If a customer has carried out more than three (3) product returns in one year, the company has the right to choose not to serve its next orders