TERMS & CONDITIONS

 

GENERAL TERMS

The “Elisavet Georgiadi L.T.D.”, under the trade name “ELIS GEO”, introduces the electronic shop through her website: www.elisgeo.com. The company’s head office is located in Marousi, Attica, Oikonomidou str. 4, P.C. 15126, TEL. +30210-8056491, E-MAIL. websales@elisgeo.com, VAT No 999889915.

Our e-store aims to bring the customers closer to our creations and philosophy. We wish to enhance and improve services and communication with our customers. We also give to customers the opportunity to find different brands & collections -from the cooperating shops- and if they wish, to make distance purchases.

The present terms fully comply with the current European and Greek legislation. Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.

The Company maintains the right to modify partially or refresh completely these terms and conditions regarding the purchases via the online shop, according to the Company’s operational needs and laws. In addition, the company has the obligation to inform the users about the changes in terms of use via the website www.elisgeo.com.

Basic priority of our Company is the commitment quality, the complement and the validity of information provided at www.elisgeo.com, concerning both the accurate data provided and the e-shop services provided, under reservation of possible technical or typographic mistakes, which cannot be foretold or have occurred unwillingly due to the website’s malfunctions due to force majeure.

The Company reserves the right not to confirm the final time of delivery of the products in cases of force majeure. The Company can provide no guarantee about the availability of products but guarantees to inform the customers early enough about their unavailability.

 

E-STORE SERVICE

Users can navigate freely on the website but may order and purchase products only the capable, under Greek law, users. Capable users identified those who are over 18 years old. If order from this incapable person, the Company reserves the right to perform this, from the person holding the custody or supervision.

The products sold through the site are intended solely for purchase by users and not for resale. In case of breach of that term, the user is obliged to indemnify the Company for any damage suffered from the unconventional behavior.

 

ORDERS PROCEDURE

Conducting orders through the e-store, constitutes a contract of distance sale regulated by the legal framework of N.2251/1994 and the European directive 2011/83/ΕΕ, as valid today.

You can browse our online store to choose freely through the e-store products of your choice and place them in your shopping cart. Then follow the "steps" that you indicated every time you must move on to the mission request for your order to our company. In any case, every time you send a request to order in our company and in order to accomplish this, you must first have accepted the Terms of Use.

ORDERING

Once you explore the e-store, choose a product you would like to order, enter size and color, then press “BUY THIS”. If you want to continue shopping click on “CART” and “BACK TO SHOP”, otherwise press “CHECKOUT”. Complete all the data you are asked to, in order to create an account and log in.

PAYMENTS

The payment methods you can use in order to make your purchases are the-following:

  1. By charging your credit card (VISA, MASTERCARD). The Charge of the credit card takes place on the date the procedure of dispatching of products begins. Our website www.elisgeo.com, has taken all the necessary precautions, regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.
  2. By cash on delivery (Greece only) on the moment you will receive the ordered products. In this case, the customers will be charged the amount of extra 2.50 Euros (VAT 24% is included).

 

 

DELIVERIES

WITHIN GREECE

The delivery of products is carried out by GENIKI TAXYDROMIKI company and is FREE OF CHARGE for orders over 30€. Shipments are packing and sent in 1-2 working days, if the order has been placed till 12:00 p.m.

WORLDWIDE

The delivery of products outside of Greece, is carried out by ELTA COURIER/DHL company in 2-4 days and charges shall apply as follows:

  • For purchases over 200,00€, transportation costs are FREE OF CHARGE.
  • For purchases under 200,00€, transportation costs shall change according to the weight and the destination of the products. Please contact us for more information (+302108056491).

CYPRUS

The delivery of products within Cyprus, is carried out by ELTA COURIER/DHL company in 2-4 days, charges shall apply as follows:

  • For purchases over 100,00€, transportation costs are FREE OF CHARGE.
  • For purchases under 100,00€, transportation costs shall amount to 14,00 € (VAT 24% is included).

 

RETURN POLICY

You may return the whole order or part of it accompanied by the retail receipt or invoice, within fourteen (14) days following its date of delivery. We accept returns of items purchased only through our e-store and not from the cooperating shops.

If you are returning products, make sure that it is in the same condition in which you received them, i.e., in their original sealed and undamaged packaging; then complete the particular Return Form found in the packaging in order to inform us why you wish to return the item, as well as how you want to continue with your purchase.

If the product is found defective, the company accepts the cost of the return. The products must be returned with the specific courier company that ELISAVET GEORGIADI L.T.D. cooperates with. In any other case, the return costs absorb customers. The best way is to send them registered or by courier service. The Company cannot be held liable for any losses. The company will not accept the return costs in non-defective products.

If the customers wish to reimburse, have full responsibility for returning the item, including all rates that apply, as well as the safe shipping of the package they are returning, accompanied by the retail receipt or invoice. They should also complete the RETURN FORM and tick the box REIMBURSEMENT. The returns will be accepted only after the company’s approves, and the customers will be informed by e-mail.

In the RETURN FORM offers you have the following options:

Exchange the returned product with the same or a different item through our e-store.

Credit of the value of the returned item to your e-shop account in order to use it, during your next purchase within 6 months.

Reimbursement policy: The refund is carried out exclusively via direct deposit into your bank account. In that case, once your request is filed we contact you to give us your IBAN details. The reimbursement will be completed in 14 days following the date of delivery or the receipt of the postage.

If a customer has carried out more than three (3) product returns in one year, the company has the right to choose not to serve its next orders.

 

NEWSLETTER

If you want to be informed about the news and the promotional activities, you are given the opportunity to become members of the e-store, completing the full name and e-mail address in the appropriate fields and thereby become a subscriber to the newsletter company. If you wish to remove your e-mail from the recipient list of newsletter you only have to click on the link that you will find at the bottom of each newsletter.

 

PRIVACY POLICY

It is a primary concern of the Company to secure the personal data of its users by applying strict privacy policy. Your personal data collected by us solely in the context of dealing with www.elisgeo.com and our contact with you to complete your order, your pricing, convenience of delivery, the overall execution of your orders, service requests you and sending information messages in connection with our products and services.

The only recipient of the personal non- sensitive data is the Company. These data are processed by Elisavet Georgiadi L.T.D. in compliance with the application of Article 7A Paragraph 1 (b) N.2472/1997, to implement the order given by the customer and in no way will be revealed, disclosed or sold to third parties, except if it initiated the procedure established by the legislation to lift the secrecy (Law 2225/1994) or any obligations imposed by the national implementation of Directive 24/2006.

The user/consumer/visitor/member www.elisgeo.com and he should preserve the confidentiality of data and not to make disclosures to third parties (whether by negligence), nor to grant the use details of these third parties.

 

SAFETY

COPYRIGHT

All texts, photographs, drawings, commercial and financial information, programs, projects apparel and other products, the format (layout) of www.elisgeo.com are the intellectual property of the company and protected by the relevant provisions of Greek law, European law and applied international conventions on intellectual property. Based on the above, it is explicitly forbidden total or partial copying, distribution, transportation, processing, storage, reproduction, republishing, modification and each of the action on the above data, without any prior written consent of the Company. Otherwise, these actions may constitute an infringement of the intellectual property of the company, which reserves the right to claim any positive and indirect damage caused to it in accordance with the provisions of this legislation.

The Company grants you a non-exclusive, non-transferable, limited permission to access, use and display this site and the data and information contained therein. The license is granted on the condition that you do not modify the site and the information in any manner, nor-reproduce or publicly present, or distribute or otherwise will use the website and the information for any purpose.

COOKIES

The Company has the ability to use cookies as part of the facility and operation of services through the website. Cookies are small files (text files), which are sent to and stored on the user's computer, allowing websites to operate smoothly and without bugs collected many choices the user to identify frequent users, facilitate their access in this, and to collect data to improve the content of this website. Cookies do not cause harm to computer users, nor-the files kept on them. We use cookies to provide you with information and complete your orders and to each exit from the site automatically deleted. Be aware that your cookies are necessary so as to function properly and smoothly our website.

 

 FOR THE PROTECTION OF NATURAL PERSONS AGAINST THE PROCESSING OF THEIR PERSONAL DATA ACCORDING TO THE GENERAL DATA PROTECTION REGULATION (GDPR) Νο 679/2016 OF EU

 

The General Data Protection Regulation (GDPR) is the European Regulation 2016/679 adopted on 27.04.2016 and effective from 25.05.2018 for all members of the European union in order to improve the protection of individuals with regard to the processing of their personal data.

1)Definitions of article 4:

Personal data means any information relating to an identified or identifiable natural person (‘data subject’), an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or dstruction.

Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Pseudonymization means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Filing system means any structured set of personal data which are accessible according to specific criteria, whether centralized, decentralized or dispersed on a functional or geographical basis.

Controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by union or Member State law, the controller or the specific criteria for its nomination may be provided for by union or Member State law.

Processor means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

Recipient means a natural or legal person, public authority, agency, or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

Third party means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;

Consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Personal data breach means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed;

Genetic data means personal data relating to the inherited or acquired genetic characteristics of a natural person which give unique information about the physiology or the health of that natural person and which result, in particular, from an analysis of a biological sample from the natural person in question.

Biometric data means personal data resulting from specific technical processing relating to the physical, physiological or behavioral characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data.

Data concerning health means personal data related to the physical or mental health of a natural person, including the provision of health care services, which reveal information about his or her health status.

Main establishment means:

  1. a) as regards a controller with establishments in more than one Member State, the place of its central administration in the Union, unless the decisions on the purposes and means of the processing of personal data are taken in another establishment of the controller in the union and the latter establishment has the power to have such decisions implemented, in which case the establishment having taken such decisions is to be considered to be the main establishment.
  2. b) as regards a processor with establishments in more than one Member State, the place of its central administration in the Union, or, if the processor has no central administration in the Union, the establishment of the processor in the union where the main processing activities in the context of the activities of an establishment of the processor take place to the extent that the processor is subject to specific obligations under this Regulation.

Representative means a natural or legal person established in the union who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under the Regulation.

Enterprise means a natural or legal person engaged in an economic activity, irrespective of its legal form, including partnerships or associations regularly engaged in an economic activity.

Group of undertakings means a controlling undertaking and its controlled undertakings.

Binding corporate rules means personal data protection policies which are adhered to by a controller or processor established on the territory of a Member State for transfers or a set of transfers of personal data to a controller or processor in one or more third countries within a group of undertakings, or group of enterprises engaged in a joint economic activity.

Supervisory authority means an independent public authority which is established by a Member State pursuant to Article 51.

Supervisory authority concerned means a supervisory authority which is concerned by the processing of personal data because:

  1. a) the controller or processor is established on the territory of the Member State of that supervisory authority.
  2. b) data subjects residing in the Member State of that supervisory authority are substantially affected or likely to be substantially affected by the processing; or
  3. c) a complaint has been lodged with that supervisory authority.

Cross-border processing means either: i) processing of personal data which takes place in the context of the activities of establishments in more than one Member State of a controller or processor in the union where the controller or processor is established in more than one Member State; or ii) processing of personal data which takes place in the context of the activities of a single establishment of a controller or processor in the union but which substantially affects or is likely to substantially affect data subjects in more than one Member State

Relevant and reasoned objection means an objection to a draft decision as to whether there is an infringement of this Regulation, or whether envisaged action in relation to the controller or processor complies with this Regulation, which clearly demonstrates the significance of the risks posed by the draft decision as regards the fundamental rights and freedoms of data subjects and, where applicable, the free flow of personal data within the Union;

Information society service means a service as defined in point (b) of Article 1(1) of Directive (EU) 2015/1535 of the European Parliament and of the Council (¹);

International organization means an organization and its subordinate bodies governed by public international law, or any other body which is set up by, or on the basis of, an agreement between two or more countries.

ΙΙ) Subject of Personal Data: means every national or foreign person identified or identifiable to whom the information (personal data) relates and which contacts the Company for various reasons. These include Company’s employees and sole proprietorships. It does not include natural persons who represent legal entities in their relations with the Company.

ΙΙΙ) Data Controller: means a natural or legal person, a public authority, a service or another body which, alone or jointly with others, defines the purposes and the manner in which personal data are processed.

ΙV) Data Protection Officer: means the person appointed by the Company with the responsibilities stated in GDPR

 

This privacy statement demonstrates our commitment to ensure your right to privacy is protected.  This statement outlines our practices for handling personal information. We comply with the principles of the General Data Protection Regulation when dealing with all data received from website visitors and our customers.

It is understood that privacy shall be maintained. The same key principles governing standard transactions shall apply to e-commerce. All information transferred by the user/member to the Company is confidential and the Company has taken all necessary measures so that it is used to the extent necessary to provide services. The Company shall not disclose customer or transaction data unless you have provided a written authorization or if such is mandated by a court order or a decision by any other public authority. In case where the Company uses third parties to support its systems, it shall make sure privacy is secured. You may request any data kept about you, as well as their correction in case you are able to establish the existence of an error. For your safety, you should also treat all information provided through the service as confidential and private and not proceed to their disclosure to third parties.

 

TRANSACTION SAFETY

The Company acknowledges the significance of Your Personal Data Safety, as well as that of your online transactions and takes all necessary measures to ensure maximum security. All information related to personal data and transactions is safe and private. The Company e-shop safety is achieved as follows: User ID to identify you, your e-mail and password are used, which, when entered, grant you access to your personal data in absolute safety. You have the option to change your Password and E-mail whenever you wish. The only person having access to your data is you through these codes and you are solely responsible for maintaining secrecy and privacy against third parties. In case of loss or leak, you should promptly notify us, otherwise the Company e-shop shall not be held liable for unauthorized use of the password. We recommend, for safety reasons, you regularly change your password and avoid using the same and easily detected codes (e.g., date of birth). Moreover, we recommend you use not only letters and numbers, but symbols as well to create a password. Payment using a visa card is an absolutely safe payment method for our customers. The Company shall never become aware of your card or account information. To pay the order, you shall be redirected to the Piraeus Bank website without any contact in any case with data and details of your credit/debit card. This information shall be transferred by you using encrypted connection to Piraeus Bank through their safe transaction systems.

 

Our Websites

What we collect

The Company only collects data provided directly to us from visitors who have completed a Contact Form:

When you complete a Contact form, we collect the following information:

  • Your email address
  • Your password

 

What we do with the information we gather

  • We require this information to identify the user that registers on our website.

 

Links to other websites

Our website may contain links to websites of interest.  If you use these links to leave our site, you should note that we do not have any controls over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites as they are not governed by this privacy statement.

 

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Our Customer Data

What we collect

The Company only collects customer data provided directly to us.  The personal data we hold on our system includes:

  • Your first and surname
  • Your company name and address
  • Your email address
  • Your telephone number

 

What we do with the information we gather

  • We require your information to process your orders and manage your account
  • If you agree, we will email you updates on our products and services which we think may be of interest to you. You can stop receiving our marketing information at any time.

 

DATA SECURITY

We are committed to ensuring that your personal information is secure.  We have physical, electronic, and managerial procedures in place to safeguard and secure the information we collect on and offline.

  • We never sell, rent or exchange mailing lists containing your personal information to third parties without your consent or are required by law to do so.
  • We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files in line with legal requirements.

 

Third Party Partners

Personal Data processed by the Company are not disclosed or forwarded to third parties outside of the above frameworks of activity, its employees within their scope of competence and any other necessary under the law as well as to natural persons or companies providing services to the Company (including, but not limited to, accountants, agents, carriers, lawyers, IT services, insurers, legal services, tax, customs and other public services), who act on behalf of the Subjects of Personal Data and on the basis of the written instructions of the Company and may not use data to their benefit or disclose it to third parties. We only share data with partners that comply with the General Data Protection Regulation. (Law 2472/97).

 In particular, the personal data collected by the Company pursuant to Article 5 of the GDPR:

(a) shall be processed lawfully in a transparent manner in relation to the Subject of personal data ('legitimacy, objectivity and transparency'),

  1. b) are collected for specific, explicit, and legitimate purposes and are not further processed in a manner inconsistent with these purposes.

(c) are appropriate, relevant and limited to what is necessary for the purposes for which they are processed ("data minimization"),

  1. d) are accurate and, where necessary, updated and all reasonable measures are taken to immediately delete or correct the personal data which are inaccurate in relation to the purposes of the processing ("accuracy"),

(e) are retained in a form which permits the identification of the Subjects of personal data only for the time required for processing purposes.

 

(f) are processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures ('integrity and confidentiality').

 

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please contact us and we will correct any information found to be incorrect.

 

 Rights of Subjects of Personal Data

  1. i) Right of information
  2. ii) Right of access

iii) Right of rectification

  1. iv) Right to erasure (“right to be forgotten”)
  2. v) Right to restriction of process
  3. vi) Right to data portability

vii) Right to object 

 

The Company protects the information it has and processes pursuant to the Regulation as regards:

(a) their integrity, ie the prevention of any deterioration, loss or destruction (b) their confidentiality, ie to prevent any leakage to unauthorized persons (c) their availability, ie the possibility of using and accessing them, where necessary, without barriers, while applying for their protection: (i) organizational measures; (ii) physical security measures; (iii) reasonable access security measures (iv) communication security measures; (v) operational safety measures; (vi) security of supply provisions

 

Violations of Personal Data & Cooperation with the Supervisory Authority

The Company applies defined procedures to identify and record events that compromise the confidentiality of Personal Data subjects. In particular, for Personal Data leak events, immediate notification to the Data Protection Authority is provided in accordance with Regulation 679/2016.

 

Information, Awareness - Evaluation & Review

The continuous updating and awareness of the personnel of the Company regarding the protection of Personal Data is part of the training and briefing of the Company’s staff. The Company is responsible for evaluating and reviewing the performance of its procedures, policies and measures to protect personal data in order to continually improve its protection and security.

 

 

Risk Management  

The Company carries out risk management, which includes:

1)    Identification of risks and risk analysis

2)    Risk assessment and risk management

3)    Monitoring, review and control of actions for risk treatment

It should be noted that in the context of risk management, a risk assessment of the basic objectives concerning the protection of personal data is carried out in terms of integrity, confidentiality, and availability.

If you want to permanently delete your data from our database, please click here (a link should be made) and fill in the form.

 

CHANGES TO THIS PRIVACY POLICY

The Company may update its Privacy Policy from time to time. The Company will notify you of any changes by posting the new Privacy Policy on this page.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

APPLICABLE LAW

Greek law applies to this contract, while the Athens Courts are competent for any dispute that may arise.